BitPay
Verdict
- Best for
- E-commerce merchants (Austria, Belgium, Bulgaria and more).
- Skip if
- you need a provider with an independently verified licence, which isn't confirmed here yet.
- Open question
- Its settlement times are vendor-stated only — we have no independent data yet.
Trust scorecard
Trust score: 36 out of 100Elevated risk
- Risk: No verified license
- Strength: Independently verified
- Risk: Site offline
- 6 merchant reviews 0 positive, 6 negative
- Strength: No serious incidents on record
Providers cannot pay to change their score or ranking. How we score
BitPay is a crypto payment provider for high-risk businesses, operating since 2011.
Visit BitPay website (opens in a new tab)Where it shines & where it fails
Where it shines
- Strength: Operating since 2011.
Where it fails
- Weakness: 5 incidents on the record.
- Weakness: No independently confirmed licence yet.
- Weakness: Settlement terms are vendor-stated, not independently verified.
- Weakness: No merchant reports yet to corroborate its claims.
Company & Coverage
- Integration
- API integrations supported; demo available
Coverage32 countries
- Austria
- Belgium
- Bulgaria
- United Kingdom
- Hungary
- Germany
- Greece
- Denmark
- Ireland
- Spain
- Italy
- Cyprus
Claimed terms vs. merchant reports
| They say | Merchants report | |
|---|---|---|
| Settlement | T+2 | No independent data yet — report yours for settlement time (opens your email app) |
| Reserve | — | No independent data yet — report yours for reserve terms (opens your email app) |
Fee stack
Reputation & track record
- WarningComplaintMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
BBB complaint page for BitPay, Inc. includes a customer report of a payment being marked as Underpaid/Expired after funds were sent, with subsequent difficulties completing identity verification to claim a refund.
Source - WarningComplaintMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
A G2 reviewer notes that BitPay offers easy Bitcoin payments but cautions prospective users about long customer service wait times.
Source - WarningComplaintMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
Capterra user reviews of BitPay note that while the platform makes it easy to accept crypto payments, it is criticized for poor customer support.
Source - WarningComplaintMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
Trustpilot reviews of BitPay's payment service describe negative customer experiences, with users warning others to avoid the company.
Source - WarningComplaintMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
Trustpilot reviewers allege BitPay is a scam, citing unresolved support tickets and lack of follow-up over at least one month.
Source - WarningComplaintMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
Trustpilot reviewers report issues with BitPay including funds sent to wrong wallets, unresolved support tickets, and overall poor customer service experiences.
Source
External mentions
6 public mentions tracked · 6 negative, 0 neutral, 0 positive · monitoring since May 5, 2026
- capterra.comSupport complaint
Capterra user reviews of BitPay note that while the platform makes it easy to accept crypto payments, it is criticized for poor customer support.
Source - g2.comSupport complaint
A G2 reviewer notes that BitPay offers easy Bitcoin payments but cautions prospective users about long customer service wait times.
Source - bbb.orgSupport complaint
BBB complaint page for BitPay, Inc. includes a customer report of a payment being marked as Underpaid/Expired after funds were sent, with subsequent difficulties completing identity verification to claim a refund.
Source - trustpilot.comSupport complaint
Trustpilot reviews of BitPay's payment service describe negative customer experiences, with users warning others to avoid the company.
Source - trustpilot.comScam allegation
Trustpilot reviewers allege BitPay is a scam, citing unresolved support tickets and lack of follow-up over at least one month.
Source - trustpilot.comScam allegation
Trustpilot reviewers report issues with BitPay including funds sent to wrong wallets, unresolved support tickets, and overall poor customer service experiences.
Source
Frequently asked questions
Is BitPay a legitimate payment provider?
On PSP Trust, BitPay has a trust score of 36/100 (Elevated risk), built from structural signals, licensing checks and merchant-reported track record — shown in full above. No provider can pay to change its score.
Is BitPay licensed and regulated?
We have not independently confirmed a licence for BitPay. Treat any licensing claim as vendor-stated until it appears, verified, in the Licensing section above.
Which industries does BitPay support?
BitPay lists support for E-commerce. High-risk pricing, rolling reserves and onboarding requirements vary by industry, so confirm the terms for your vertical.
How long does BitPay take to settle funds?
See the fee stack and claimed-vs-reported sections above — we separate BitPay's vendor-stated settlement and reserve terms from what merchants actually report.