CoinPayments
Verdict
- Best for
- Betting, Crypto and E-commerce merchants.
- Skip if
- you need a provider with an independently verified licence, which isn't confirmed here yet.
- Open question
- Its settlement times are vendor-stated only — we have no independent data yet.
Trust scorecard
Trust score: 40 out of 100Elevated risk
- Risk: No verified license
- Strength: Independently verified
- Risk: Site offline
- 7 merchant reviews 1 positive, 6 negative
- Strength: No serious incidents on record
Providers cannot pay to change their score or ranking. How we score
A crypto payment service for high-risk projects, including iGaming, operating in 190+ countries.
Visit CoinPayments website (opens in a new tab)Where it shines & where it fails
Where it shines
- Strength: Operating since 2013.
Where it fails
- Weakness: 6 incidents on the record.
- Weakness: No independently confirmed licence yet.
- Weakness: Settlement terms are vendor-stated, not independently verified.
- Weakness: No merchant reports yet to corroborate its claims.
Company & Coverage
- Integration
- API and plugins available; demo available
Claimed terms vs. merchant reports
| They say | Merchants report | |
|---|---|---|
| Settlement | T+0 | No independent data yet — report yours for settlement time (opens your email app) |
| Reserve | 0% | No independent data yet — report yours for reserve terms (opens your email app) |
Fee stack
Reputation & track record
- WarningFund holdMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
BBB complaint records show users reporting that CoinPayments closed their accounts without returning funds, with some complaints going unresolved or without a business response.
Source - InfoPositiveMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
A G2 reviewer praises CoinPayments Wallet for offering quick crypto payments, lower fees, enhanced security, and broad international usability compared to traditional banking solutions.
Source - WarningComplaintMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
A reviewer on Trustpilot alleges that CoinPayments (coinpayments.net) holds user funds by imposing withdrawal fees hundreds of times higher than actual blockchain costs, characterizes positive reviews as fake, and warns users to consider deposited funds as potentially lost.
Source - WarningComplaintMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
A customer reports a failed payment made through CoinPayments.net to a trading broker and describes difficulty obtaining a refund.
Source - WarningComplaintMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
A customer reports a failed payment made through CoinPayments.net to a trading broker and describes difficulty obtaining a refund, calling the experience very frustrating.
Source - WarningComplaintMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
Trustpilot reviewers allege that CoinPayments withheld deposited funds and demanded additional fees exceeding the refund amounts in order to release users' money.
Source - WarningFund holdMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
A Reddit user reports that CoinPayments.net held funds from two cryptocurrency transactions totaling approximately $225 for four days, leaving them without their purchased products or a refund.
Source
External mentions
7 public mentions tracked · 6 negative, 0 neutral, 1 positive · monitoring since May 5, 2026
- g2.comPraise
A G2 reviewer praises CoinPayments Wallet for offering quick crypto payments, lower fees, enhanced security, and broad international usability compared to traditional banking solutions.
Source - bbb.orgFund hold
BBB complaint records show users reporting that CoinPayments closed their accounts without returning funds, with some complaints going unresolved or without a business response.
Source - ca.trustpilot.comScam allegation
A reviewer on Trustpilot alleges that CoinPayments (coinpayments.net) holds user funds by imposing withdrawal fees hundreds of times higher than actual blockchain costs, characterizes positive reviews as fake, and warns users to consider deposited funds as potentially lost.
Source - ie.trustpilot.comSupport complaint
A customer reports a failed payment made through CoinPayments.net to a trading broker and describes difficulty obtaining a refund.
Source - trustpilot.comSupport complaint
A customer reports a failed payment made through CoinPayments.net to a trading broker and describes difficulty obtaining a refund, calling the experience very frustrating.
Source - trustpilot.comScam allegation
Trustpilot reviewers allege that CoinPayments withheld deposited funds and demanded additional fees exceeding the refund amounts in order to release users' money.
Source - reddit.comFund hold
A Reddit user reports that CoinPayments.net held funds from two cryptocurrency transactions totaling approximately $225 for four days, leaving them without their purchased products or a refund.
Source
Frequently asked questions
Is CoinPayments a legitimate payment provider?
On PSP Trust, CoinPayments has a trust score of 40/100 (Elevated risk), built from structural signals, licensing checks and merchant-reported track record — shown in full above. No provider can pay to change its score.
Is CoinPayments licensed and regulated?
We have not independently confirmed a licence for CoinPayments. Treat any licensing claim as vendor-stated until it appears, verified, in the Licensing section above.
Which industries does CoinPayments support?
CoinPayments lists support for Betting, Crypto, E-commerce, iGaming, Travel. High-risk pricing, rolling reserves and onboarding requirements vary by industry, so confirm the terms for your vertical.
How long does CoinPayments take to settle funds?
See the fee stack and claimed-vs-reported sections above — we separate CoinPayments's vendor-stated settlement and reserve terms from what merchants actually report.