CoinPayments
A crypto payment service for high-risk projects, including iGaming, operating in 190+ countries.
Visit CoinPayments website (opens in a new tab)Company & Coverage
- Integration
- API and plugins available; demo available
Claimed terms vs. merchant reports
| They say | Merchants report | |
|---|---|---|
| Settlement | T+0 | No independent data yet — report yours for settlement time (opens your email app) |
| Reserve | 0% | No independent data yet — report yours for reserve terms (opens your email app) |
Fee stack
Licensing & corporate records
No license checks recorded yet.
Reputation & track record
- WarningFund holdMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
BBB complaint records show users reporting that CoinPayments closed their accounts without returning funds, with some complaints going unresolved or without a business response.
Source - InfoPositiveMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
A G2 reviewer praises CoinPayments Wallet for offering quick crypto payments, lower fees, enhanced security, and broad international usability compared to traditional banking solutions.
Source - WarningComplaintMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
A customer reports a failed payment made through CoinPayments.net to a trading broker and describes difficulty obtaining a refund.
Source - WarningComplaintMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
A customer reports a failed payment made through CoinPayments.net to a trading broker and describes difficulty obtaining a refund, calling the experience very frustrating.
Source - WarningComplaintMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
Trustpilot reviewers allege that CoinPayments withheld deposited funds and demanded additional fees exceeding the refund amounts in order to release users' money.
Source - WarningFund holdMerchant-reported -Aggregated from merchant reports, not vendor-confirmed.
A Reddit user reports that CoinPayments.net held funds from two cryptocurrency transactions totaling approximately $225 for four days, leaving them without their purchased products or a refund.
Source
Merchant sentiment
No merchant reports on record yet.
External mentions
6 public mentions tracked · 5 negative, 0 neutral, 1 positive · monitoring since May 5, 2026
- g2.comPraise
A G2 reviewer praises CoinPayments Wallet for offering quick crypto payments, lower fees, enhanced security, and broad international usability compared to traditional banking solutions.
Source (opens in a new tab) - bbb.orgFund hold
BBB complaint records show users reporting that CoinPayments closed their accounts without returning funds, with some complaints going unresolved or without a business response.
Source (opens in a new tab) - ie.trustpilot.comSupport complaint
A customer reports a failed payment made through CoinPayments.net to a trading broker and describes difficulty obtaining a refund.
Source (opens in a new tab) - trustpilot.comSupport complaint
A customer reports a failed payment made through CoinPayments.net to a trading broker and describes difficulty obtaining a refund, calling the experience very frustrating.
Source (opens in a new tab) - trustpilot.comScam allegation
Trustpilot reviewers allege that CoinPayments withheld deposited funds and demanded additional fees exceeding the refund amounts in order to release users' money.
Source (opens in a new tab) - reddit.comFund hold
A Reddit user reports that CoinPayments.net held funds from two cryptocurrency transactions totaling approximately $225 for four days, leaving them without their purchased products or a refund.
Source (opens in a new tab)