Trustly

Claimed terms vs. merchant reports

Fee stack

Licensing & corporate records

Reputation & track record

1. WarningComplaintJul 17, 2026Merchant-reported -Aggregated from merchant reports, not vendor-confirmed.

   A BBB customer review describes a complaint where a payment processed through Trustly from a checking account was not refunded after the cell provider canceled the order and service.

   Source
2. WarningComplaintJul 17, 2026Merchant-reported -Aggregated from merchant reports, not vendor-confirmed.

   BBB complaint page for Trustly (Redwood City, CA) shows a customer disputing a duplicate $10 charge and being incorrectly billed for an already-paid balance, with Trustly's customer support team responding to the complaint.

   Source
3. WarningComplaintJul 17, 2026Merchant-reported -Aggregated from merchant reports, not vendor-confirmed.

   A BBB reviewer complains that Trustly delayed their payment by 3 days and would give zero stars if possible.

   Source
4. WarningComplaintJul 17, 2026Merchant-reported -Aggregated from merchant reports, not vendor-confirmed.

   G2 hosts a reviews page for Trustly, a licensed Payment Institution regulated under PSD2 in Europe and state-regulated in the US, collecting verified user reviews of its payment services.

   Source
5. WarningFund holdJul 13, 2026Merchant-reported -Aggregated from merchant reports, not vendor-confirmed.

   Trustpilot reviews of Trustly describe customer complaints including funds being withdrawn from bank accounts but failing to reach merchants, as well as slow or no customer support responses.

   Source
6. WarningComplaintJul 24, 2025Merchant-reported -Aggregated from merchant reports, not vendor-confirmed.

   A customer review on Trustpilot describes Trustly's payment references as unclear compared to similar solutions and expresses dissatisfaction with the support process, which lacks login or identification for assistance.

   Source

Merchant sentiment

No merchant reports on record yet.

External mentions